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Frequently Asked Questions


 

The following are answers to some of the questions that we are often asked:


  • Which countries are our products exported to?
    Our markets range from the whole of Malaysia to Singapore, Taiwan, Hong Kong, Japan and the Middle East.

  • Has any of Clayon products been certified for their quality assurance?
    Yes, Clayon clay bricks, pavers and roof tiles have been certified by ISO 9001:2008 (often abbreviated to ISO 9000) and SIRIM Berhad. The certificate numbers are CI/4199 and CICM/Q018.

    "ISO 9001:2008 specifies requirements for a quality management system for any organization that needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements and aims to enhance customer satisfaction. ISO 9001:2008 has been organized in a user-friendly format with terms that are easily recognized by all business sectors. The standard is used for certification/registration and contractual purposes by organizations seeking recognition of their quality management system." -- International Organization for Standardization

  • What is the minimum order quantity?
    For overseas orders, we currently only accept full 20-foot container load purchases.

    A 20 foot container can hold about 20,000kg and that is approximately:

    7,000 facing bricks;
    9,000 pavers of size 200 x 100 x 50 mm;
    7,600 pavers of size 230 x 114 x 50 mm.

  • Are other colours available?
    Custom-made colours are possible on request for certain products. Please contact us for discussion.

  • What payment methods do we accept?
    We accept payments by T/T before shipment or irrevocable letter of credit (LC) at sight.

  • How long does production take?
    Normally 5 to 8 weeks upon confirmed order agreed by both sides and receipt of LC or payment.

  • How are our products packaged?
    Wooden pallets and plastic film shrink with strapping are used in packaging.

  • How are shipping arrangements made?
    We normally deliver ordered products Free on Board (FOB) to Pasir Gudang port (Johor, Malaysia). This means that although we can make the shipping arrangements, the buyer still has to pay for all freight costs, import duties, and risks of loss of or damage to the goods, after we have delivered the goods pass the ship's rail.